After-sales service of trampoline park equipment sold by Tongle

Tongle is a company specializing in the manufacture and sale of inside trampoline for sale equipment. Understanding its after-sales service is essential to ensure the long-term normal operation and safety of the equipment. The following are some of the after-sales services that Tongle may provide. The specific service content may vary according to the actual situation and the terms of the contract:

1. Warranty service
Tongle will provide a certain warranty period for the trampoline equipment purchased by our customers, such as 3 years or longer. During the warranty period, the inside trampolines for sale can be repaired or replaced free of charge if there are quality problems. The warranty usually includes material defects, manufacturing defects, etc. of the equipment itself, but does not include problems caused by human damage or improper use.

2. Technical support
Tongle will provide our customers with telephone or online consulting services to promptly answer questions in the use and maintenance of the equipment. If remote help is needed, we will guide the on-site staff to check and deal with equipment problems through remote videos or pictures to help customers solve equipment failure problems.

3. Repair and replacement service
If there is a serious failure of the equipment, Tongle will send our company's professional technicians to the site for repair. If there is a problem with the equipment parts, Tongle will provide customers with necessary spare parts and components to replace damaged or worn parts to ensure the normal operation of the equipment.

4. Maintenance and maintenance
The equipment needs regular maintenance. Tongle will provide customers with detailed equipment maintenance manuals based on the frequency and status of equipment use, and guide customers to perform daily inspections and maintenance such as lubrication and tightening to extend the service life of the equipment.

5. Installation guidance
If necessary, Tongle will send a professional installation team to the site to help customers install the equipment to ensure that the equipment is installed in place according to standards and specifications. At the same time, the customer's on-site team will be trained to ensure that they have basic installation and operation skills

6. User training
Tongle will also provide training services to customers. We will train customers' operators to ensure that they are familiar with the use and safety specifications of the equipment, and train them on how to deal with common problems and emergencies to improve their on-site response capabilities.

7. Instructions for use
Tongle will provide customers who purchase trampoline park equipment with detailed manuals covering the operating steps, safety precautions and FAQs of the equipment. If necessary, we will provide customers with video tutorials as much as possible to intuitively demonstrate the use and maintenance methods of the equipment.

8. Return visit and follow-up
Tongle will regularly return visits to customers to understand the equipment operation status and customer satisfaction, and will promptly follow up and solve the problems reported by customers to ensure that customers have no worries.

9. Spare parts supply
Tongle will provide our customers who purchase equipment with commonly used spare parts, provide a detailed spare parts list and price, and customers can purchase according to their needs to ensure that customers can get timely supply when needed.

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